A customer service that supports you
Throughout the development of your equipment project, our Technical team takes particular care to respond to the specifics of your requests.
From the feasibility study phase to the complete ownership of your printer and the resolution of any mechanical malfunctions, we offer a wide range of services to make your digital experience an industrial success.
To help you evolve.
The life of a project or a production line can evolve according to the company's strategy or success.
This is an opportunity to increase the amount of equipment, to upgrade the original equipment or to use it for new tasks. For all these reasons, we have a team of technicians at your service who will listen to you, advise you and, if necessary, agree with you on the terms of their intervention in order to help you succeed in your business.
Optimise the use of your DOD digital printer.
As you use your DOD digital printer, you may find that you need to know more about its capabilities, settings or agility.
Our team will then advise you and provide you with concrete answers to your questions.
We are at your disposal via Teams, Zoom or any other collaborative means.
A mutually agreed deadline for intervention.
In the event of your printer malfunctioning, our team will intervene worldwide according to the timeframe contractually agreed between us.
We offer you a maintenance contract including an annual preventive maintenance visit and access to specific pricing for both labour hours and parts replacement.
95% of breakdowns are solved by a simple telephone exchange.